Reach out about a route quote, a peering request, or a router that's denying traffic to itself again. We read every transmission. We reply to some of them, eventually, from wherever we are.
Email our route sales team directly at invoice@gape.co.nz — it pre-fills a request offering payment in gratitude and a mildly used satellite. It's meant to be clicked.
Support tickets are answered in the order they arrive, adjusted for time dilation. Priority Support Tax (22%) does not change this order. It just changes the invoice.